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| Free Resume Samples » Information Technology Templates » Technical Support Resume Template |
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Technical Support Resume TemplateWilliam Reede 87 Macon St. Houston, TX 77082 (902) 55 - 0975 __________________ Objective Executive-level position with responsibilities in Technical Support and Customer Relations. Strengths • Project Management Team Building & Leadership • Staffing & Budgeting Planning & Scheduling • Resource Planning & Allocation Multi-Project Administration • Product Development (Software, QA, Documentation) • Process Improvement • International Customer Service and Support • Call Center Management, Telephony, Computer Telephony Integration • Service Delivery Systems and Quality Management Acomplishments • Directed the customer service and technical support for a $100M software company • Implemented a global strategy for measuring and improving international service. • Negotiated service contracts with Fortune 500 companies. • Instituted formalized program schedules, periodic program reviews. • Managed the delivery of multiple simultaneous products including the introduction of new technologies. Experience Billings Corporation, Houston, TX Director of Customer Relations, 1997 - Present Provided strategic direction and operations management for the customer service division of a multinational softward company. Delta Software, Houston, TX Director of Customer Service, 1993 - 1997 Directed all aspects of client relations and technical support. Anderson Associates, Austin, TX Manager of Customer Services, 1990 - 1993 Developed a special consulting brance that was designed specifically to meet the computing needs of small business owners in the Austin area. Education University of Texas, Austin, TX B.A., Business Administration, 1990 Affiliations • Member - Texas Customer Service Association • Member - American Society of Technical Professionals Selected Publications & Presentations Protecting Your Company's Server, presentation, New York, NY, 5/01 Customer Service in the New Century, presentation, Paris, France, 3/00 Tech Brainstorming, article, Houston Chronicle, 12/11/99 The Decline in Service Quality, presentation, New York, NY, 2/99 Understanding the Service Industry, article, Business Weekly, 9/02/98 References • Available on request.
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