A technical support representative is, as its name suggest, a person that represents the company before clients about technical support cases. The functions of a technical support representative are: to answer telephone and to talk in person about every problem that the client may have with the company's equipment.

A technical support representative must know how to deal with customers and also must learn all of the company's policies, procedures and technical information. A technical support representative also will coordinate with the technical support staff when there is work for them to do.

It is advisable to have some knowledge about administration and telecommunications; a minor degree in telecommunications is a good option.

A technical support representative resume sample will be the guide for the interviewer to know the applicant. If you are looking for something to include in your resume, and if you have just graduated from college, you include the projects that you've developed in college in the experience section.

Joyce Rhodes
318 Ward St.
Houston, TX 77082
(902) 555 - 0275
__________________


Objective

A challenging position in Technical Support.

Strengths
  • Project Management Team Building & Leadership.
  • Process Improvement.
  • Excellent oral and written communication skills.
  • Proven ability to reach goals.
  • Strong organizational and analytical skills.
  • Excellent customer service skills.
  • Detail-oriented
Experience

Billings Corporation, Houston, TX
Technical Support Representative, 2004 - Present
Sporta Software, San Jose, CA
  • Provided effective and consistent technical support.
  • Researched technical solutions.
  • Responsible for publishing and maintaining technical support webpage.
  • Managed staff of six technical support representatives.
Phoenix Corporation, Houston, TX
Customer Service Representative, 2000 - 2004
  • Performed tasks related to answering customer inquiries received via telephone, in person, or through applications and correspondence.
  • Interacted with customers; provided program information, rules, regulations, laws and policy and procedures.
Education

Houston City College
A.A., Business Administration, 1999

References

Available on request.

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More Technical Support Representative Resume Samples

In a technical support representative resume sample you should list all the skills that employers are looking for. The ability to empathize with the client is a important quality in a technical support representative.

Ralph I. Aquirre
2346 George Avenue
Mobile, AL 36693
Home (251)2277918


OBJECTIVE:
To assume a challenging position in technical support and customer service.

STRENGTHS:
  • Business management skills.
  • Project management skills.
  • Great leadership skills.
  • Can work independently or in teams.
  • Excellent oral and written communication skills.
  • Capacity to reach objectives.
  • Organizational and analytical skills.
  • Customer service skills.
EXPERIENCE:
BLAND Corporation; Mobile, AL. 2009 - Present
Technical Support Representative
Effective technical support.
Managed a team of five technical support representatives.

Sirius Cybernetics Corporation; Mobile, AL. 2007 - 2009
Customer Service Representative
Answered customers by telephone and guided them to find the source of their problem with the product.
Interacted with customers by providing information about policies and products.

EDUCATION:
Bishop State Community College; Mobile, AL
Associate of Arts, Business Administration, 2006

REFERENCES:
Available upon request.

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